Ombudsman
The Student Ombudsman has the power to intervene, proposing concrete solutions, in the event of academic or administrative problems that are not resolved by the relevant bodies and services, in accordance with the Statutes of the Lusophone Educational Institutions.
Acting on the basis of impartiality and dialogue, the Ombudsman gathers all the information necessary to resolve any academic and/or administrative issues. Based on the situations brought to their attention, they issue recommendations aimed not only at resolving specific cases but also at amending procedures, where appropriate, to prevent similar situations arising in the future.
The Ombudsman’s Office’s mission is to assist in improving relations between the institution’s staff and stakeholders (the academic community) and to contribute to the continuous improvement of the educational and scientific quality of the institution and the services essential to its functioning, acting in accordance with the law, regulations and common sense, underpinned by dialogue between the parties involved.