Ombudsman

The institutions are constantly being assessed, whether by their internal publics or by regulating entities.

Considering the legislation of the country where they operate, all institutions have Suggestion and Complaint Forms, and/or an Ombudsman system as well as an Internal Quality Assurance Service.

In Portugal the existence of a Student Ombudsman and an Internal Quality Assurance Service is mandatory. Indeed, the group’s good results in institutional evaluations involving all the stakeholders depend on the implementation and assessment work carried out by the staff of the Ombudsman and Internal Quality Assurance Service, as well as on the regular adjustment of processes and results to the mission and best practices planning in the Ensino Lusófona institutions.